Politique de remboursement

Dear Valued Customer,

Thank you for shopping at ProductDeliveries. Your satisfaction is our priority. If you receive an item with severe damage or defects, we offer a 30-day, hassle-free return policy. Please review the following guidelines for a smooth return process:

Eligibility for Returns:

  • Items must be unused, undamaged, and in their original packaging.

  • Some products may have specific return restrictions due to hygiene or safety considerations. Check the product description or contact support for details.

Return Procedure:
To initiate a return, contact customer support within 30 days of receiving your order. Include your order number, the item(s) you'd like to return, and the reason, and we will guide you through the process.

Return Shipping:
Customers are responsible for return shipping costs unless the item is defective or we made an error. Use a trackable shipping method and keep proof of delivery, as we cannot be held liable for lost or damaged returns.

Refund or Exchange:
Once we verify your return, we'll process a refund to your original payment method or offer an exchange, based on availability. If the item is unavailable, a refund will be issued. Please note that original shipping charges are non-refundable.

Exceptions:
The following items are not eligible for return unless defective or damaged:

  • Perishable goods (e.g., food or flowers)

  • Personalized or customized items

  • Gift cards

Damaged or Defective Products:
If you receive a damaged or defective item, contact customer support immediately. We'll arrange a replacement or refund, including return shipping costs.

Store Credit:
For a quicker process, you can choose immediate store credit instead of waiting for the refund. This credit can be used for future purchases. Let us know during the return process.

Our customer support team is here to help with any questions or concerns. Contact us using the details below:

Phone: 403-248-4547
Email: sales@productdeliveries.com

Thank you again for choosing ProductDeliveries. We appreciate your support and are committed to making your shopping experience as smooth as possible.

Sincerely,
Product Deliveries Group