Politique de remboursement

Return Policy

Dear valued customer,

Thank you for choosing to shop at Productdeliveries. Our utmost priority is your satisfaction, and we strive to ensure that your purchase meets your expectations. Should you, however, find any reason to be dissatisfied with your order, we are pleased to offer a 30-day return policy. To facilitate a smooth and efficient return process, we kindly ask you to review the following guidelines:

Eligibility for Returns:
For a successful return, please ensure that the items are unused, undamaged, and in their original packaging.
Certain products may have specific return eligibility requirements, such as hygiene or safety considerations. We encourage you to verify this information in the product description or reach out to our customer support for clarification.

Return Procedure:
To initiate a return, kindly get in touch with our dedicated customer support team within 30 days of receiving your order. They are available via phone or email and will guide you through the return process.
When contacting us, please provide your order details, including the order number, the item(s) you wish to return, and the reason for the return.

Return Shipping:
You are responsible for covering the return shipping costs, except in cases where the return is due to our error or a defective product.
For your peace of mind, we recommend using a trackable shipping method and obtaining a shipping receipt or proof of delivery. We cannot assume responsibility for lost or damaged returns during transit.

Refund or Exchange:
Upon receipt and verification of the returned item's eligibility, we will proceed with processing your refund or exchange.
Refunds will be issued to the original payment method used for the purchase. Kindly allow for the processing time of your financial institution.
In the event that you opt for an exchange, we will accommodate it based on product availability. If the requested item is unavailable, a refund will be promptly issued.
Please be advised that original shipping charges are non-refundable.

Exceptions:
Please note that certain items are generally not eligible for return unless they are received in a defective or damaged state:
- Perishable goods, such as food or flowers
- Personalized or customized items
- Gift cards

Damaged or Defective Products:
If you receive a damaged or defective product, please reach out to our customer support immediately. We will promptly arrange for a replacement or refund, including any related return shipping costs.

Store Credit:
Should you prefer store credit in lieu of a refund, we are more than happy to provide you with store credit that can be utilized for future purchases. Please indicate your preference during the return process.

Our customer support team is at your disposal to address any inquiries, concerns, or assistance you may require throughout the return process. Feel free to reach out to us via the following contact details:

Phone: 403-248-4547
Email: sales@productdeliveries.com

Once again, thank you for choosing Productdeliveries. We value your patronage and are committed to making your shopping experience as pleasant as possible.

Sincerely,

Product Deliveries Group